Congratulations! You’ve won money and wish to cash out your winnings. We’ll make every effort to process your request as quickly as we can.
To withdraw your winnings, please follow the steps below:
1. Log into your Real Money account by entering your Username and Password.
2. Click on the ‘cash-out’ button on the bottom left-hand side of the screen.
3. Choose your preferred payment method and amount of your cash-out.
You can get your money in the following ways:
1. Credit Card (Visa only)
This is the default cash-out solution to any customer that has made payments with his/her Visa card. Cashing out your winnings to the Visa card used upon your deposit is the fastest and safest way to reclaim your winnings on GratoWin.
Please note that due to a technical limitation set by the Visa credit card company we can only issue Visa payments up to the total sum of deposits already made by the customer.
- A customer deposits $20 / €20 / £20 with his Visa card.
- The customer then wins a few bets on GratoWin and decides to request a cash-out of $100 / €100 / £100 on the Cashier.
- We can only issue a Visa refund of up to $20 / €20 / £20 (which is the original deposit).
- The customer is then requested to choose an alternative payment method to receive the remainder of his winnings.
2. Wire Transfer
We can also issue your payment via direct wire transfer to your bank account. To get a direct wire transfer please send us the following information:
- Bank Name
- Bank Address
- Account Name
- Account Currency
- Account Number / IBAN
- SWIFT Code
- Sort Code
- Please note that the minimum allowed amount to cash out via Wire Transfer is $50 / €50 / £50.
- Wire Transfer is a recommended form of cash-out for anybody who deposited via any type of direct banking (Giropay, iDeal, Sofort etc.).
You may reverse your cash-out request by following the procedure here.
In order to review your withdrawal history, click the ‘Transaction History’ Tab in the Cashier.
For more information, read our Cash-Out Policy and/or contact us.